All reservations can be made via email or fax to Sipadan Pom Pom Resort & Tours Sdn Bhd. Once a booking is made, a 20% reservation fee from the total package price must be paid within 7 days otherwise it will automatically be made available for resale. The paid fees are not refundable and full payment have to be settled 30 days before the date of arrival. Please note that an enquiry cannot be confirmed until we have received payment and guest personal particulars.

Mode(s) of Payment:

1. Payment can be made by Telegraphic Transfer (TT) or Bank In to :
   • Name of Bank: Malayan Banking Berhad, Kota Kinabalu Branch
   • Address: No. 9, Beach Street, 88000 Kota Kinabalu, Sabah, MalaysiaAccount
   • Name: Sipadan Pom Pom Resort & Tours Sdn Bhd
   • Account No: 510013113418
   • SWIFT code: MBBEMYKL
   • Name of Bank: Malayan Banking Berhad, Kota Kinabalu Branch Address: No. 9, Beach Street, 88000 Kota Kinabalu, Sabah, Malaysia Account Name: Sipadan Pom Pom Resort & Tours Sdn Bhd
   • Account No: 510013113418
   • SWIFT code:MBBEMYKL- Please fax/email us the bank remittance order slip for our record with advise of the remittance date and the respective corresponding bank.
     - Kindly be informed that our company will NOT absorb any International / Oversea / Outstation banker charges.
2. Credit Card (Visa/Master)
   For Credit card payments, an authorization form will be sent to you to fill in and sign, and then returned (fax/email) to us. Please furnish us a copy of your passport and credit card ( front page only ). Please note, an extra credit card bank charges of 2.5% will be charged on the total payment amount.Payment Form
   Download Credit Card authorisation form
   Format: Excel | PDF | JPEG

General Terms & Conditions:

1. Sipadan Pom Pom Resort & Tours Sdn Bhd require a 20% deposit (non-refundable) of the total package for every confirmed booking.
2. The remaining balance must be received by Sipadan Pom Pom Resort & Tours Sdn Bhd before guest’s arrival.
3. Payment may also be made to our MAYBANK bank account as follows :-
   (copy of bank-in slip is required by fax / email as a proof of payment)
   • Name of Bank: Malayan Banking Berhad, Kota Kinabalu Branch
   • Address: No. 9, Beach Street, 88000 Kota Kinabalu, Sabah, Malaysia
   • Account Name: Sipadan Pom Pom Resort & Tours Sdn Bhd
   • Account No: 510013113418
   • SWIFT code: MBBEMYKL
4. Full passport details (Name, Nationality, Gender, Passport number) and confirmed flight details are required when reservation is made.
5. All guests are required to sign a liability released (waiver) form and express assumption of risk upon arrival and abide by all diving and safety rules.
6. Unused portions of tour packages are not refundable.
7. Cancellation charge is calculated based on package’s full cost:
   Prior Arrival Cancellation Charge(s) Within 30 days 25% cancellation charge Within 14 days 50% cancellation charge Within 7 days 100% cancellation charge
8. Upon arrival at Tawau airport prior to land transportation to the resort, all guests are required to sign a liability released (waiver) form to express an assumption of risk.
9. All guests are to abide all the rules for safety in scuba diving and all other recreational activities on and off the resort.
10. Any dispute will be governed strictly by Malaysian Law and is subject to the sole exclusive jurisdiction of a competent court at Kota Kinabalu in the state of Sabah, Malaysia.